Assistance

Product availability

Pierre Louis products available for purchase online. All products are subject to availability, and we reserve the right to limit the quantity of products we supply. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we are unable to fill your order.

Purchasing

Depending on availability, all purchases should be made directly through PierreLouis.com. Online purchases should be made by residents of the U.S., for delivery to clients in the U.S. We are unable to deliver online purchases to other places at this time

Pricing

Prices displayed on the Pierre Louis website are quoted in U.S. dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled.

Sales tax

Pierre Louis charges sales tax on online transactions, as required by applicable laws.

Please note that your. (Sales tax is additional on your on-screen transaction total amount)

Payment

Pierre Louis accepts the following forms of payment for online purchases:

Visa

• MasterCard
• American express
• Discover
• PayPal

The transaction will be charged to your credit card only after we have verified your card details, received credit authorization and confirmed stock availability, and your order will be ready to be shipped.

 Shipping methods and delivery

Shipping

Purchases can not be shipped to P.O. boxes, APO/FPO addresses or to any address outside of the continental United State. In addition, Pierre Louis cannot be held responsible for unanticipated delivery delays beyond Pierre Louis’s control.

Delivery

All purchases are shipped via UPS. To estimate the total delivery time for your purchase, please allow up to two business days from your order date to process your order for shipment, in addition to the time indicated by your preferred shipping method. All orders are processed Monday through Friday, excluding Saturday, Sunday and holidays. Next day and two day deliveries are made Monday through Friday excluding Saturday, Sunday and holidays. Ground deliveries are made Tuesday through Saturday excluding Sunday and holidays.

Tracking

All purchases are shipped via UPS. A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. In addition, we will email a delivery confirmation once we receive notification from UPS that your purchase has been delivered.

Returns and exchanges

Return conditions



For online purchases return, Pierre Louis will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice. Merchandise must be returned within 30 days from the date of delivery. Merchandise that has been worn, used, altered or damaged will not be accepted. Pierre Louis reserves the right to refuse return of any merchandise that does not meet the above return requirements in Pierre Louis’s sole discretion.

Merchandise returned to PierreLouis.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.

Easy-to-follow return instructions are included with each shipment. Every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed.

Pierre Louis will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged. Please be sure to request adequate insurance to cover the shipment.

Exchanges


PierreLouis.com cannot accommodate automatic exchanges at this time. Please return the original item you wish to exchange for a refund using the applicable conditions or guidelines above. A new order can then be placed on PierreLouis.com for the exchange item. Please note new orders are subject to merchandise availability. We will inform you if we are unable to fulfill your order.

Changes/Cancellations

If you wish to cancel or modify your order, please send an email as soon as possible to support@PierreLouis.com. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once you have received your online order, please refer to our return instructions included with your shipment. If you would like to purchase a different product, please visit our website and contact us via email at support@PierreLouis.com.

Personalization

In accordance with applicable laws in the United States governing the purchase and sale of special goods made to order, withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products such as, for example, those with the client’s initials engraved on the product. The client is advised that images, photographs and samples of the engraving may differ from the appearance of the actual product

 Priority waiting list

We may offer our clients the opportunity to pre-order items that are currently in production or that have sold out and will be replenished. When you order these items, you will be placed on a priority waiting list so that you can be among the first to receive your selection once it becomes available. Expected ship dates will be listed on the product page and also during checkout once the item(s) is added to your shopping bag. We do our best to provide the most accurate dates, but please be aware that your items can arrive sooner or later than anticipated. Also, your credit card will be charged for waiting list items at the time you submit your online order.

Authentic guarantee

We guarantee the authenticity of all products purchased through PierreLouis.com

Pierre Louis products are made with the highest quality materials, design and workmanship. All Pierre Louis products are made in house. Authentic Pierre Louis products are exclusively sold directly through PierreLouis.com

Complimentary packaging

All PierreLouis.com orders come with complimentary packaging. Products are tissue wrapped and enclosed in a signature PL packaging box that is tied with a black Lycra fiber rope.

Errors and inaccuracies

Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice